Role Overview
The Hardware Service Centre Manager / Head of Technical Support Services will oversee service centre operations, ensuring efficient hardware repairs, maintenance, and technical support in line with OEM standards.
Key Responsibilities
- Manage day-to-day service centre and workshop operations
- Supervise diagnostics, repairs, and preventive maintenance
- Ensure compliance with OEM (EPSON) service and warranty standards
- Manage spare parts inventory and service documentation
- Monitor turnaround times and service KPIs
- Handle escalated technical and customer issues
- Coordinate OEM training and certifications
Key Requirements
- 7+ years’ experience in printer hardware servicing or technical support
- Strong hands-on technical knowledge of printer systems
- Experience managing a service centre or technical team
- Familiarity with OEM (EPSON) service procedures
Qualifications
- Diploma or bachelor’s degree in engineering, Electronics, or related field
- OEM (EPSON) technical certifications are a strong advantage
Personal Attributes
- Detail-oriented with strong organizational skills
- Technically driven and quality-focused
- Strong people management and communication skills
- Customer-service oriented
- Ability to manage multiple priorities effectively
For more opportunities, always visit our website:
🌐 https://pgconsultingng.com/
🌐 https://pgconsultinguk.com/
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🔗 https://www.linkedin.com/company/80674864/admin/dashboard/
